Terms and Conditions

1. Terms and acceptance

By accessing and using this website (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Use between SEOHive and you, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

This Site is controlled and operated by SEO Hive LLC from its offices within California. SEOHive makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where its contents are illegal, is prohibited. Those who choose to access this site from locations outside the Canada are responsible for compliance with all applicable laws.

2. IP Ownership / Use license

The material provided on this Site and offered during our partnership is protected by law, including without limitation, American Copyright law. The copyright in all material provided on this Site is held by SEOHive. Except as expressly permitted by SEOHive, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of SEOHive or the copyright owner.

Permission is granted to you to download and use the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials.

You may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
  • Attempt to decompile or reverse engineer any software contained on SEOHive’s website
  • Remove any copyright or other proprietary notations from the materials
  • Transfer the materials to another person or “mirror” the materials on any other server

This permission shall automatically terminate if you violate any of these restrictions and may be terminated by SEOHive at any time. Upon termination of your permission, you must destroy any downloaded materials in your possession whether in electronic or printed format. SEOHive reserves the right to terminate your account at any time for any reason.

The materials on this Site are provided with “RESTRICTED RIGHTS.” Use, duplication, or disclosure by the Government is subject to restrictions as set forth in the applicable laws and regulations. Use of the Site by the Government constitutes acknowledgment of SEOHive’s proprietary rights in them

3. Disclaimer

THE MATERIALS ON SEOHIVE'S WEBSITE ARE PROVIDED “AS IS”. SEOHIVE MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, SEOHive DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS INTERNET WEBSITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE.

4. Limitations

IN NO EVENT SHALL SEOHIVE OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, DAMAGES FOR LOSS OF DATA OR PROFIT, OR DUE TO BUSINESS INTERRUPTION,) ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS ON SEOHIVE’S INTERNET SITE, EVEN IF SEOHive OR A SEOHive' AUTHORIZED REPRESENTATIVE HAS BEEN NOTIFIED ORALLY OR IN WRITING OF THE POSSIBILITY OF SUCH DAMAGE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THESE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF SEOHIVE UNDER THIS AGREEMENT EXCEED FIFTY DOLLARS ($50), REGARDLESS OF THE CAUSE OF ACTION, IN TORT, CONTRACT, OR OTHERWISE.

5. Revisions and data errata

The materials appearing on SEOHive’s web site could include technical, typographical, or photographic errors. SEOHive does not warrant that any of the materials on its web site are accurate, complete, or current. SEOHive may make changes to the materials contained on its web site at any time without notice. SEOHive does not, however, make any commitment to update the materials.

6. Links

SEOHive has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SEOHive of the site. Use of any such linked website is at the user’s own risk.

7. Site terms of use modifications

SEOHive may revise these terms of use for the Site at any time without notice. By using the Site you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8. Governing law

Any claim relating to SEOHive’s web site shall be governed by the laws of the Province of Nova Scotia without regard to its conflict of law provisions.

9. Feedback

Any material, information, or idea you transmit to or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by SEOHive or its affiliates for any purpose whatsoever, including developing, manufacturing, and marketing products. Notwithstanding the foregoing, all personally identifiable information provided to SEOHive will be handled in accordance with SEOHive’s privacy policy. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

10. Fees, refunds and No-Risk Guarantee

You agree to pay the fees, in such amount and for such billing frequency as specified during registration, in full prior to any obligation of SEOHive to perform under this Agreement. You further agree that, upon registering for the services through the Site, you authorize SEOHive to charge your method of payment (e.g. credit card) for the fee on each anniversary of your registration date, based upon your billing frequency (e.g. monthly, quarterly, annually). Payment of the fees shall be in such amounts and at such times as set forth by SEOHive through information provided to you and as authorized through the sign-up and registration process. Your account and access to the services provided via the Site may be suspended in the event of non-payment of applicable fees. You represent and warrant to SEOHive that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.

You may cancel your subscription with SEOHive at any time. Upon cancellation, you will continue to have access to the SEOHive services through the end of your paid billing term. SEOHive may change its fees from time to time by posting the changes on the Site with 5 days’ prior notice, but with no advance notice required for temporary promotions or reductions in fees.

You may request a refund within the first 14 days of a purchase of any new subscription plan.

Beyond the 14 day window there are no refunds for partial subscription plans under any circumstance, including unused time on a plan.

Promotions, upgrades, and adjustments to existing plans are non-refundable.

You, the client, are responsible to use SEOHive after payment.

11. Ownership, trademarks & provided assets

You own all files we create during any month paid in full, however you do not have permission to create new files based on the templates you receive. You will provide access to all documents created during our optimization service. You agree that any materials provided to are proofed and approved to be used in your templates and documents and are not owned or trademarked by a different entity. You are responsible that any materials provided can be legally used in our documents. We are not liable for the materials you provide as it pertains to license or trademark issues and you represent to SEOHive that all materials provided do not infringe on the intellectual property rights of third parties.

You agree to indemnify, defend, and hold harmless SEOHive and its affiliates, officers, members, managers, agents, successors and assigns (the “Indemnified Parties”) from and against all claims, demands, liabilities, damages, and costs including, without limitation, its reasonable attorneys’ fees, arising out of or relating to (i) your breach of any of the terms of this Agreement, (ii) your use of the services provided pursuant to the Site, and (iii) infringement of third party’s intellectual property rights or other proprietary rights.

12. Don’t abuse the Hive

SEOHive is designed for the reasonable use of a single or small web design firms or agencies. We are not meant to replace a full-time in-house SEO specialist – so use your common sense!

If we find that you are not in alignment with our model, sharing accounts/logins, violate our core values, or are abusing our services or team in any way, we reserve the right to cancel your account.

Your right to use the SEOHive services shall terminate upon your breach of any term of this Agreement.

13. Output files

While we do our best to minimize any mistakes, due to the nature of keyword research and limited context within specific business verticals, we can not guarantee all files delivered will be 100% error-free. Upon file delivery, you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. SEOHive is not responsible or liable for any losses or expenses incurred from errors or omissions.

14. Sample work

By default, you agree to provide SEOHive with a non-exclusive right and license to publish your work in our portfolio, social media or other communication efforts. We will do our best to seek written permission before we post anything publicly. If you would like to revoke this right, please notify our team in writing to hello@seohive.co.

15. Confidentiality

We uphold confidentiality in all communication regarding your brand and business. We will only communicate to those who have been authorized on your account and will not share any information provided with anyone outside our organization, subject to our Privacy Policy.

16. Work and delivery output

While we can accept unlimited requests, projects, and Q&A, our output volume depends on many factors, namely depending on the total project volume and complexity. We will do our best to work with you to accommodate any priority items and your timelines but our suggestion is to not use our service for time-sensitive requests.

17. Pathway Deliverables

By subscribing to SEOHive and any of its pathways, you are agreeing to the following terms in regard to each respective pathway.

Content

You will receive content to within +/- 10% of the agreed monthly allocation (currently 2,500 words) for each client. This will be delivered through the creation of a monthly planner within the first week of each subscription cycle. Any delay in the return of the planner and/or content proofs may delay the delivery of the content in each month. SEOHive are not liable for any delays caused by our Agency Partners or their Clients.

On-Page

You will receive up to 5 hours of optimization work on each website. This will be managed through our project management system and a "hit list" of tasks we deem as appropriate for the website each month. If you want to change or amend the items in the hit list, you can do this through the project management system. Should any time allocation still be available in the same month, your requests will be actioned ahead of any pre-existing hit list items. Should your time allocation be already used or insufficient to complete your requests, they will roll into the following month.

On-page time cannot be accrued or rolled over from month to month. It is a monthly allowance for the subscription period billed only.

Link Building

Our link outreach strategies work on the basis of prospecting 50 link opportunities per month. From these opportunities, we expect an average return of 15-20% progression to an open opportunity. SEOHive is not responsible for the conversion of link opportunities based on on-page factors (such as website design or functionality). It is the Agency's responsibility to ensure that the client website is serviceable and in good order for user experience at all times.

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